PHL WORKS

PHL WORKS Customer Service Training

1. Communicate the Customer Experience Vision:

• Clearly articulate and embed our vision for exceptional customer service

1. Deep Dive into PHL WORKS Customer Service Standards:

• Explore and internalize the five key customer service standards—Welcoming, Ownership, Respectful, Knowledgeable, and Seeks to Connect—through detailed discussions and practical examples.

1. Engage in Interactive and Real-Life Scenarios:

• Participate in immersive, hands-on activities that simulate real-life customer interactions, providing insightful and practical learning experiences.

Let’s get to WORK!