PHL WORKS
Friday, July 24, 2026
11:00 AM - 12:00 PM
Tour Room
Philadelphia International Airport (PHL), Essington Ave, Philadelphia, PA, USA
PHL WORKS Customer Service Training
- Communicate the Customer Experience Vision:
- Clearly articulate and embed our vision for exceptional customer service
- Deep Dive into PHL WORKS Customer Service Standards:
- Explore and internalize the five key customer service standards—Welcoming, Ownership, Respectful, Knowledgeable, and Seeks to Connect—through detailed discussions and practical examples.
- Engage in Interactive and Real-Life Scenarios:
- Participate in immersive, hands-on activities that simulate real-life customer interactions, providing insightful and practical learning experiences.
Let’s get to WORK!
Tickets
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